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D'Accord HealthSteps

Managing Conflict At Work

People's comfort with conflict and their skills to handle it differ considerably.  Some shudder at the thought of conflict and try to avoid it at all costs; some seem to find themselves in conflict situations and are unsure how they got htere, while others are comfortable with conflict but would like to improve their conflict management skills.

Like it or not, conflict is an unavoidable and necessary part of life.  D'Accord HealthSteps Managing Conflict At Work program teaches you the skills needed to effectively manage conflict.  Raised voices, hurt feelings and unsatisfactory outcomes do not have to be part of the process.  Indeed, conflict can result in positive change and creative solutions.

D'Accord HealthSteps Managing Conflict At Work program assists you to steer a clear path through conflict situations when they arise, negotiate 'win-win' solutions and take charge to create positive outcomes.


What the program offers

The D'Accord HealthSteps Managing Conflict At Work program:

  • Teaches you about personal, physiological and emotional processes that can hijack good outcomes in conflict situations.
  • Assists you to manage conflict situations calmly, with confidence and with optimism.
  • Describes the steps for negotiating 'win-win' outcomes.
Managing Conflict At Work is useful for employees at every level because the skills provided facilitate positive change outcomes in both work-related and personal conflict situations.  The workshop is useful for those who like to feel calm, in control and confident when confronted by ideas or interests that conflict with their own.  The skills to create effective outcomes in conflict situations are priceless, both at work and at home.


What's involved?

Easy to read and self-paced, the D'Accord HealthSteps Managing Conflict At Work program involves 4 weekly online sessions.  Each session will take approximately 1 - 1.5 hours to complete and includes:

A questionnaire

This provides you with personalised information about your conflict management style.  It monitors the change in your conflict management style over the course of the program and provides you with a graph so you can track your progress.

Session notes

These provide accurate information about conflict, the various approaches to conflict management, your personal approach to conflict, the reasons conflict situations can turn bad and a step-by-step guide to 'win-win' outcomes.

Worksheets and exercises

You will have an opportunity to practice the skills outlined in the sessions by completing the worksheets and exercises, both during session and as between session tasks.

Email reminders

You will receive an email to remind you to complete your scheduled session.


Program overview

Session 1
  1. What is conflict?
  2. The different types of conflict.
  3. Conflict resolution versus conflict management.
  4. The causes of conflict.
  5. Identifying personal experiences of conflict.
  6. My early warning signs.
Session 2
  1. Responding or reacting to conflict - what's your approach?
  2. Effective conflict management
  3. Five styles of conflict management.
  4. Collaboration: the 11 step win/win approach.
  5. My personal conflict style(s).
Session 3
  1. Roles of various parties in the conflict.
  2. Looking within: What do my conflict reactions say about me?
  3. What about those times when I don't want to settle the conflict?
  4. The conflict management process.
Session 4
  1. The conflict management process.
  2. Action plans (Steps 6-11 of the 11 step win/win approach).
  3. Action, implementation and evaluation.
  4. Putting it into practice.
  5. What if the process doesn't work?
  6. Self-management plan.

How do I get started?

For those with D'Accord as their Employee Assistance Provider (EAP), this program may be available at no cost to you.  Contact D'Accord on 1300 130 130 to clarify if you have sessions available.  For further information or enquiries, please contact D'Accord on This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call 1300 130 130.

Privacy and confidentiality

D'Accord HealthSteps respects and protects individual privacy and is committed to the highest ethical standards.  No information is provided to an organisation about which program an individual has completed, nor about individual progress through a program.  If you have any questions about privacy or confidentiality, please feel free to contact D'Accord HealthSteps, in confidence.
 
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