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Our Significant Achievements |
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D’Accord has excelled in meeting key performance indicators with all EAP contracts.
During 2008 we received 100% ‘very satisfied’ responses in terms of the following criteria:
- Level of satisfaction with EAP services provided
- Ease of access to services
- Service level of administration staff
- Preparedness of service to meet your time requirements
- Ease of location of service
- Organisations level of services
- Counsellors understanding of the issue / problem
- Attitude and professionalism of counsellor
- Helpfulness of counsellor
- Would you encourage others to use the EAP service?
- If required, would you use the EAP service again?
- Overall satisfaction of EAP service
D'Accord have:
- Attended numerous industrial accidents,
- Significantly reduced WorkCover claims at our client organisations due to utilisation of our services,
- Over 10 years, managed outstanding service delivery.
The Black Saturday Bushfires
D’Accord’s staff provided on-the-ground support to those affected by the devastating Black Saturday Bushfires on February 7, 2009.
In the days following Black Saturday, D’Accord provided counselling assistance to employees working at the forefront of the disaster relief and emergency services, as well as to workers who had lost family, friends and property.
In the weeks following that horrific day, staff were working 14 hour days, 7 days a week.
D’Accord’s psychologists and associates are still working in the regions providing ongoing support.
Armed Robberies / Hold Ups
D'Accord staff have attended thousands of bank and service station armed robberies and hold ups, post incident to ensure staff welfare.
Bali Bombings
In 2002, D'Accord staff provided support to those whose lives were impacted by the bombing in Bali.
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Our Significant Achievements
